Shipping policy
At Yevivo, we aim to deliver your products efficiently and reliably. Please review the details below to understand how our shipping process works.
Order Processing
Orders are processed within 24–72 hours. This includes order verification, quality checks, and packaging.
Processing times may be slightly longer during weekends, public holidays, or peak seasonal periods.
Once processing has begun, we are unable to modify or cancel orders (including address changes).
Estimated Delivery Timeframes
After dispatch, the estimated transit timeframe is typically:
7–13 business days, depending on your location.
Delivery timeframes shown on our website are average estimates, not guaranteed delivery dates.
While most parcels arrive within the usual window, a small percentage may experience courier delays that fall outside of our control.
Connection to Subscription Renewals (Important)
If your order is part of a subscription:
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Subscription renewals operate on a timed schedule based on your original order date, not on delivery or tracking status.
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If your first delivery is running late due to courier delays, customers are responsible for pausing, rescheduling, or adjusting their next renewal to avoid unwanted charges.
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Adjustments can be made anytime via the customer portal:
https://account.yevivo.com
This ensures you receive your products in the timing that best suits your usage and delivery schedule.
Peak Period Delays
During high-demand periods (holidays, promotions, and seasonal peaks), transit times may occasionally extend beyond the standard estimate due to courier backlogs.
For time-sensitive purchases, we recommend ordering early.
Order Tracking
Once your order has been dispatched, you will receive an email containing:
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your tracking number
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a link to monitor your parcel’s progress
Tracking information may take 1–3 days to appear depending on the courier.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, please contact support@yevivo.com immediately.
Corrections may not be possible once processing has started or the parcel has been handed to the courier.
Orders shipped to an incorrect address supplied by the customer are not eligible for replacement or refund.
Delayed, Lost, or Stalled Packages
If tracking shows limited movement or unusual delays:
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Allow the full estimated delivery timeframe to pass.
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Contact the courier directly with your tracking number.
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If the parcel appears lost after the full timeframe, reach out to us so we can assist further.
We will support you through the courier investigation process.
Marked as Delivered but Not Received
If tracking shows “Delivered” but the parcel is not in your possession:
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check with neighbours, household members, reception, or safe-drop areas
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wait 24–48 hours, as couriers sometimes scan parcels early
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contact the courier for clarification using your tracking number
If you still cannot locate the parcel, email us and we will assist.
Returns
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
For return authorisation, please contact us before sending anything back.
Refer to our Returns & Refunds Policy for full details.
Summary
Accounting for processing (24–72 hours) and delivery (7–13 business days), most customers receive their order within 8–16 business days. However, some orders can take longer — purely due to shipping company delays.
For help with tracking, delays, or any other questions, contact us at support@yevivo.com.