📦 When will my order ship?
All orders are processed within 24 hours (excluding weekends and holidays).
You’ll receive an email with tracking details as soon as your order ships.
🚚 How long will delivery take?
We currently ship to the USA, Canada, UK, and Australia.
Average delivery time is 4–6 business days depending on your location.
(Please allow a few extra days during peak seasons or holidays.)
🔍 How can I track my order?
Once your order ships, you’ll get a confirmation email with a tracking link so you can follow your package’s journey in real time.
📦 What if my order is delayed or lost?
Every shipment includes full tracking and insurance.
If your order hasn’t arrived within the expected delivery window, contact us at support@yevivo.com, and we’ll make it right immediately.
🏠 What if I entered the wrong shipping address?
Please double-check your address before submitting your order.
If you notice an error right after checkout, email us as soon as possible — we’ll try to correct it before the package ships.
We can’t guarantee replacements or refunds for addresses entered incorrectly by the customer once shipped.
🔄 What is your return policy?
All orders are covered by our 90-Day Money-Back Guarantee.
If you’re not 100% satisfied, simply email us at support@yevivo.com within 90 days of delivery, and we’ll provide easy return instructions.
You can return even opened bottles — we want you and your pet to have enough time to see real results.
💰 How do refunds work?
Once we receive and inspect your return, your refund will be processed within 2–4 business days to your original payment method.
You’ll get a confirmation email once your refund is complete.